SnapMark Refund Policy

Last updated: August 1, 2025

Thank you for choosing SnapMark. We are committed to providing excellent products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

14-Day Money-Back Guarantee

We offer a **14-day no-questions-asked money-back guarantee** for all first-time purchases of a SnapMark Pro subscription.

If you find that the product does not meet your expectations within **14 days** of purchasing your subscription, you can request a full refund. The refund period is calculated from the day your payment is successfully processed.

Refund Eligibility

• This policy applies only to a user's **first subscription purchase**.
• Renewal fees are generally non-refundable, but we will consider them on a case-by-case basis. If you forgot to cancel your subscription and were charged, please contact us as soon as possible.
• Licenses purchased through unofficial channels or third-party resellers are not eligible for this refund policy.

How to Request a Refund

Requesting a refund is simple. Please contact our support team via email at:

support@whatsnapai.com

In your email, please be sure to provide the following information so we can process your request quickly:

• The email address you used for the purchase.
• Your order number or transaction ID (you can find it in the receipt email sent by Paddle).

Refund Processing

Upon receiving your refund request, we will review it within 2 business days. Once approved, the refund will be processed immediately by our payment partner, Paddle.com. It typically takes **5-10 business days** for the refund to appear on your bank or credit card statement, depending on your card-issuing bank.

Once the refund is successful, the SnapMark Pro license key associated with your account will be deactivated.

Contact Us

If you have any questions about our refund policy, feel free to contact us at support@whatsnapai.com.